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Privacy and Policy

Privacy and Policy


Privacy and security

Awesome Art Supply totally respects our customers’ private information. We use the latest technologies and the most trusted Internet security services to keep your information secure every time you shop on our website.

Awesome Art Supply does not collect or maintain any information about how you as an individual use our website. We analyze our web log statistics as a whole, but do not track your browsing as an individual. Awesome art Supply will never share or offer this information to other companies. We only keep your email for occasionally sending you promotional sales information and discount coupon for shopping at Awesome Art supply. If you wish not to receive any promotional information, please unsubscribe form our web.

It is necessary during an Internet transaction to occasionally send secure information, like names, phone numbers, addresses and credit card numbers over the Internet. This information can be protected during these transfers using the most up to date technologies. Awesome Art Supply uses VeriSign, the industry leader, as it's security verification service. Transaction information is encrypted prior to transmission using the most powerful and secure encryption technology. In addition, our site ownership, operation, and identity is verified as authentic and valid.

We guarantee that every online transaction you make will be 100% safe.

Payment

We accept money orders, gift certificates, visa and master card. Check has to be cleared before shipment is made. Returned check will be charged $20.00 processing fee. Payments must be made at the time of order. Corporate accounts carry net 30 days term. No C.O.D. shipment.

Prices Subject to change without notice. We reserve the right to correct typographical errors in our catalog and on the website. We will contact you if price difference exceeds 5% of total sale price. Washington residents are subject to 8.8% sales tax.

Assembly/Packaging

We pack all shipments with great care and triple security check. Due to difficulty in packing rice papers, all papers orders require minimum order of 10 (same or assorted). Be aware that rice paper may come with folding lines but it doesn't affect quality of the paper at all. We may ship paper in roll upon special request.

Returns

Request has to be made within 30 days after receipt of the merchandises. Please call or email for instructions. Customers are responsible for returning shipping costs. If return is a result of customer order error, there's 10% restocking fee.

Shipping Charges

Please refer to FAQ page.

Back Orders

Occasionally we experience out-or-stock situations. Prices will be adjusted and won’t be charged for a back order item. We will notify you time frame of back order item(s) and ship out via surface.